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Service dept. Mgr. Jason is a liar. Still waiting for my corrected receipt since last month. Called, called but no call back from Jason or manager/supervisor. Very disappointed and disgusted. Hopefully Mission does a better job. Will be given Harlingen Kia a bad review and pass along to friends. There is more to this.

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Service department is horrible. They don’t answer the phone, they don’t return calls, they make promises but do not deliver. Four calls answered in Weslaco because Harlingen just won’t answer the telephone. I was transferred twice and they still didn’t answer. They say they will call back but never have called back. Cars just sit there. I don’t think they have mechanics.

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Dealer made the process easy and painless. Never made me feel pressured into purchasing a vehicle. Finance was simple and quick! Wasn't perfect but was happy with my purchase.

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No one answered my calls. Paid for touch up paint 3 weeks ago and have not heard back.

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The people were very nice and friendly however after my purchase the next day I found out that the reason the factory list usually on the side window was missing, they had increased the price about $2000.00 over factory MSRP. I have purchased several vehicles from Bert Ogden and was able to negotiate a favorable price and considered them as honest, now I feel lied to and taken advantage of. Basically cheated.

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They were right on time with my appointment. Took less than an hour for my scheduled service. Very courteous and professional

Gave a good value on my trade and negotiated a reasonable price on the car Charlie was friendly and helpful and Patty worked hard on the trade. Great dealership third car I've bought there

Sales representative Charlie Ochoa very knowledgeable and helpful. Great customer service!

Very professional. I had an overall great experience and would 100% recommend.

We love the service and the personnel here in Harlingen and have no regrets we love the car we thank you that we could deal with with y'all thank you very very much

I had a good time test driving the Kia Forte and had the good fortune to buy one. I didnt get the deal I wanted but that was my fault not Bert Ogden Kia. Everyone treated me very kindly and I appreciated that. I love my new Kia! Thank you to Carlos Del Angel in the sales staff and Javier Solis in Financing!

Friendly, knowledgeable, and efficient service.

Had a great sales rep, my credit isn’t that great but I was very fortunate to have a great Sales Manager (Patty S) that worked/fought very hard in going above and beyond to provide me with the best deal possible. I highly recommend Kia not only for the amazing customer service but they have such great reviews/reputation on ALL their vehicles.

Great customer service by Eduardo Rodriguez

Excellent service. Will definitely come back for my next vehicle.

Paul was super helpful! Even though they were backed up he made sure to help us out as quickly as possible.

Efficient

Great people.

Best customer service hands down! Issac’s knowledge on the vehicles was legit. He guided me in the right direction to what features I was looking for! If you go by ask for him!!!

Very helpful and fair, ask for cabrito.

I drove to Kia here in Harlingen, Texas and I’m stunned with the outstanding job done by Mr. Edgar G and Mr Jose P. Both gentlemen so helpful and understanding on my situation. I was able to leave with the vehicle that we wanted. Thank you so much Kia Harlingen. Beyond my expectations once again.

Really quick on all their work and honest people they were really nice professional that lead us to a good deal on gettin our new vehicle thanks

Edgar the sales rep made my purchase experience excellent, courteous and knowledgeable, the whole process was fast and straight forward.

Paul is an excellent service man, hard worker!

Awesome dealership highly recommended staff very helpful and knowledgeable best prices in town purchased 2nd new vehicle and was not disappointed

All around good experience

Mr. Jose Puga did a great job with getting us what we wanted at a great price.

I always get great service with a friendly smile. Juan Gonzales was very helpful and knowledgeable on the vehicles.

Great place, great staff. I had to leave early and they delivered the vehicle to my home and brought paperwork to my workplace. Would do business again.

My experience with Edgar at Kia was awesome. Being from Houston I can honestly say I was able to trust that Edgar and the Kia team were trying their best to get me a good deal which they sure did! Although some of my demands were impossible they still gave me a great deal and had my best interest. Great experience, highly recommend!

We just left the dealership very happy with the information we inquired from Nick! He was very nice, informative, professional, yet was very comfortable to talk to (unlike some pushy salesmen). We personally hate going to dealerships just to avoid salesmen’s, however Nick was so easy to talk to and right away gained our trust. We didn’t buy a car today, but when we go back to make a decision Nick is definitely going to be our guy. 100% recommend!!

I've gone to several dealerships and have had several bad experiences. This was by far the best experience I've had in a while. Patty Torres really helped my wife and I get the vehicle we wanted and the finance team helped us with the smooth purchase process. Thank you Bert Ogden kia Harlingen for the great experience.

Thank you for all your help Patty and Charlie

I had the best experience.. Eduardo Rodrigues and Jose made my husband and myself feel very comfortable . They are the best salesman I have ever dealt with . I will definitely recommend them and Kia dealership to my friends an families when looking for a vehicle!! Thumbs up and keep up the great job!!

Service team is amazing! Paul goes out of his way to help us every time. Our cars always get maintenance here and in a timely manner! One happy Kia Owner!

Will Whitthauer is an awesome salesperson. He got us the car we wanted and made sure we were very happy with our purchase. If you need, a car or suv look for Will he will get you what you want!

Excellent service and awesome cars!!

Excellent experience

Good service 👍

I'm actually here right now from Galveston Texas taking a car home 2021 Kia soul, 6 speed. Jose Puga, is the man, absolutely perfect transaction picked me up at the airport. Ask for Jose

I received excellent customer service at Bert Ogden Harlingen. Jose made it very easy for us to get my sons first vehicle. He went far a beyond to the call of duty. Very happy with our purchase

The best car buying experience ever! Eduardo was very professional super nice and awesomely knowledgeable about the cars and just knows what car fits the client. Totally appreciate the awesomeness.

Mr Edgar Garza, salesman at Bert Ogden KIA in Harlingen, has been the best car salesman yet for me! He was very knowledgeable about all the features the vehicle had to offer. He took the time to explain and answer any question I had. Mr Solis in finance was also very professional. Thank You 😊

Jose Arrevalo is a great salesman. He made the car buying experience easy and he was very helpful. I highly recommend him as your salesman as well as Bert Ogden Kia. I can truly say I had a much better experience at Bert Ogden Kia than Bert Ogden Dodge in Harlingen Tx.

Had the best service with this Bert Odgen! Have purchased with Bert Odgen facilities but i will say this was the best one yet!

Good courteous service love the test drive I may just buy it

Great CUSTOMER SERVICE !!!!